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midCustomer Support Specialist resume example
A customer support specialist resume example with ticket resolution, CSAT, and process improvement. Copy and customize it.
Nikhil Bansal
Customer Support Specialist
hello@draftlycv.in · +91 98765 43210 · Bengaluru, India · LinkedIn
Summary
Customer support specialist with 3 years of experience in SaaS technical support. Skilled in troubleshooting, ticket management, and turning customer feedback into product improvements.
Experience
Customer Support Specialist
HelpDesk SaaS — Remote
Feb 2022 – Present
- Resolved 60+ tickets daily across chat, email, and phone with a 94% CSAT score.
- Created 15 help-center articles that reduced repetitive ticket volume by 20%.
- Identified a recurring onboarding issue and collaborated with product to fix it, reducing churn by 5%.
Customer Service Associate
EcomSupport — Remote
Jul 2020 – Jan 2022
- Handled 50+ customer inquiries daily and maintained a 4.8/5 satisfaction rating.
- Trained 5 new hires on ticketing workflows and escalation procedures.
Education
Amity University
BBA
2017 – 2020
Skills
Customer Support · Ticket Management · Zendesk · Intercom · Troubleshooting · Technical Writing · CSAT · CRM
Customer Support Specialist resume FAQs
What metrics matter for customer support resumes?
Tickets resolved, CSAT/NPS, first-response time, resolution time, and escalation rate.