Direct Support

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Have questions about ATS parsing, need assistance with your subscription, or want to share feedback? We respond to every inquiry personally.

General Inquiries
aman.exee12@gmail.com
Founder / Team Lead
aman.exee12@gmail.com
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Within 24 business hours

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Common Support & Service Questions

Find immediate answers regarding subscriptions, ATS scoring accuracy, data confidentiality, and institutional licensing before sending a message.

Subscription Management & Billing Inquiries

All transactions are processed securely through certified Razorpay payment gateways with 256-bit encryption. If you upgraded to the 7-Day Pro Trial (₹49) or Annual Access (₹899), your premium features (unlimited ATS scans, all 40+ templates, and watermark-free PDF exports) activate instantly.

If you encounter any payment deduction issues or wish to request an invoice with GST details, please include your Razorpay payment ID in the message form above.

Data Privacy & Resume Confidentiality

DraftlyCV maintains strict enterprise privacy standards. Your personal resume text, phone numbers, contact details, and career history are never sold, rented, or utilized to train public artificial intelligence models.

You retain 100% intellectual property ownership of all uploaded and generated resumes. You may delete your account and all associated documents from our servers at any time with a single click in your account settings.

University & Placement Cell Partnerships

We partner with engineering colleges, business schools, and universities across India, the US, and the UK to provide bulk institutional licenses and ATS readiness workshops for graduating cohorts.

Placement cell officers and department heads can contact us directly via the form specifying their institution name and estimated student batch size to receive custom portal access and training webinars.

Technical Support & PDF Formatting Assistance

If an exported PDF behaves unexpectedly in a proprietary ATS portal or you require help structuring an unusual career trajectory (such as extended sabbaticals, dual degrees, or defense-to-tech transitions), our support team offers manual template calibration.

Standard technical tickets are resolved within 24 business hours. Priority support is extended automatically to active Pro and Annual subscribers.